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Complainant Name:
Emilie Sandy

Clauses Noted: 5

Publication: The Citizen (Gloucester)


Emilie Sandy complained to the Press Complaints Commission that the newspaper had failed to handle the publication of an inquest report into her mother's death with the sensitivity required by the terms of Clause 5 (Intrusion into grief or shock).


The newspaper accepted that its coverage had been insensitive. The complaint was resolved when the newspaper: made a donation to Sue Ryder, the charity of the complainant's choice; published a follow-up article approved in advance by the complainant (with a front page reference and accompanying bill boards) to act as tribute piece; and carried an apology in the following terms:

Hafdis and Tony Sandy - An Apology

On November 29 last year, The Citizen carried a report on the inquest of Hafdis Sandy, the wife of a former hairdresser to celebrities, Tony Sandy. We unreservedly apologise for the way in which this report was handled in The Citizen. There was no justification at all in using the picture of Mrs Sandy's husband on the front page, referring to the death of his wife. Sadly, Mr Sandy himself, died in January. There was also insensitivity shown in using a picture of Mr Sandy on the report of his wife's inquest inside the newspaper. In addition, we were also in error in using a newspaper bill board to coincide with the publication of the inquest report. In reporting this inquest, The Citizen fell short of its standards for which we apologise to the family. We have since made a donation to the Sue Ryder hospice which helped the Sandy family.

Date Published: 11/04/2013

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