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Complainant Name:
Association of Chief Police Officers

Clauses Noted: 1

Publication: The Daily Telegraph


Mr Oliver Cattermole, ACPO Director of Communications, complained to the Press Complaints Commission under Clause 1 (Accuracy) of the Editors' Code of Practice that an article which claimed that police had "received millions of pounds for passing on the details of road accident victims to claims management companies, insurers and lawyers". The complainant said that the article created the misleading impression that the police disclosed personal information to claims management companies for commercial gain.


The matter was resolved when the PCC negotiated the publication of the following apology:

Car crash details

Following our page 1 report "Police paid millions for details of car crashes" on Jan 31, the Association of Chief Police Officers has asked us to make clear that the supply of details to third parties - for which an administration fee to recover costs only is charged - occurs solely where the information is requested by appointed insurers, solicitors or other representatives acting on behalf of an individual involved in a collision. Legislation which, from April, made ‘referral fees' illegal will not impact on police forces because they do not sell contact details of collision victims to claims management companies. We accept that any suggestion that police forces are paid by claims management companies for such details is untrue and apologise for any contrary impression given by the article.

Date Published: 20/06/2013

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