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Complainant Name:
Mr Daniel Mears

Clauses Noted: 1

Publication: Auto Express

Complaint:

Mr Daniel Mears, on behalf of Finchley and Totteridge Car Centre, complained to the Press Complaints Commission that the magazine had breached Clause 1 (Accuracy) of the Editors' Code of Practice. The magazine had reported that the car centre had refused to return a customer's deposit despite Distance Selling Regulations and the promise of a refund. The complainant considered that the article had been misleading as it had failed to mention that the customer had ordered costly repair work on the vehicle.

Resolution:

The complaint was resolved when the PCC negotiated the removal of the article from the magazine's website as a gesture of good will.

Date Published: 26/09/2013



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