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Complainant Name:
Mr William Galloway

Clauses Noted: 1

Publication: Daily Mail

Complaint:

Mr William Galloway complained to the Press Complaints Commission that the newspaper had published inaccurate information in breach of Clause 1 (Accuracy) of the Editors' Code of Practice. The complainant said that the newspaper had incorrectly claimed that flights from Romania to London were full, and that seats were selling for up to 3000. The complainant had been able to find available spaces on these flights at reasonable prices. While some flights did cost up to 3000, these were indirect flights which went via countries outside Europe.

Resolution:

The complaint was resolved when the PCC negotiated the publication of the following clarification in both the print and online Corrections and Clarifications column:

An article on December 31 reported information provided by local travel agents that there was limited availability on flights and buses to London from Romania and Bulgaria in January this year, despite one airline doubling the number of flights. We have since been made aware that some reasonably priced flights and seats on buses were available from Bucharest and Sofia at that time. We are also happy to clarify that some of the additional flights were put in place before January 1. (Cl 1 )

The following update was added to the online article:

UPDATE: Our reporters in Bucharest and Sofia were informed by travel agents and on websites within the countries that there was very limited availability on flights and buses to London at the start of the new year. We have since been made aware, however, that some readers were able to find a larger number of flights leaving Bucharest and Sofia at the beginning of January with availability, with fares starting from 122. We understand that some seats on buses bound for London were also available at the time. We are happy to clarify that some of the additional flights were put in place before January 1.

Date Published: 17/03/2014



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