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Complainant Name:
Stockvale Limited

Clauses Noted: 1

Publication: Southend Echo

Complaint:

This complaint was originally made to the PCC. As the PCC closed on 8 September the complaint was resolved by the Independent Press Standards Organisation (IPSO) under PCC procedures. IPSO is the new independent regulator of the newspaper and magazine industry.

Stockvale Limited complained to the Press Complaints Commission that the newspaper had breached Clause 1 (Accuracy) of the Editors' Code of Practice in an article about a family's experience in an amusement park owned by the company.

Resolution:

The complaint was resolved when the PCC negotiated the publication of the following correction:

"The Echo carried a new story on August 8 relating to a family who had alleged they were left at the top of the Ferris wheel at Adventure Island, Southend, for 15 minutes as the park closed for the night.

At the time the item was published, we were informed the owners had CCTV footage which proved the family were at the top of the ride for no longer than two minutes, 58 seconds.

We did not refer to it in the story because the information was not officially released.

We apologise for any misunderstanding this may inadvertently have caused."

Date Published: 07/11/2014



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