This complaint was originally made to the PCC. As the PCC closed on 8 September the complaint was resolved by the Independent Press Standards Organisation (IPSO) under PCC procedures. IPSO is the new independent regulator of the newspaper and magazine industry.

Ms Lindsey Talbott complained to the Press Complaints Commission, under Clause 1 (Accuracy) and Clause 3 (Privacy) of the Editors' Code of Practice, that an article about concerns regarding the way in which psychotherapists are regulated had included inaccurate and intrusive information about herself and others connected to Phoenix Counselling Services.