Press Complaints Commission Halton House, 20-23 High Holborn, EC1N 7JD
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Complainant Name:
Mrs Kathleen Bradbury

Clauses Noted: 1

Publication: Daily Mail

Complaint:

Mrs Kathleen Bradbury of Burntwood complained that an article had inaccurately contended that one in five residents in care homes was seriously underfed. The complainant contended that this implied that one in five of the residents in the care home where she worked was underfed, which was not the case. Moreover, the article had not referred to the inspections of care homes, or the strict policies and procedures that had to be adhered to.

Resolution:

The complaint was resolved when the removed the phrase “one in five care residents is seriously underfed” from its databases, and made clear in its records that this referred to “rogue homes” which had been identified as failing in their standards. The newspaper explained that there had been no intention to indicate that it was any other than the rogue homes which were neglecting those in their care.

Report: 73



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