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Results of 2012 PCC complainant satisfaction surveys published

The Press Complaints Commission has released the results of its complainant satisfaction surveys from 2012.

In brief, the results show that:

  • 86% of those respondents who gave an opinion said that PCC staff were either very helpful, helpful or satisfactory;
  • 79% of those who provided an opinion thought that their complaint had been handled (in terms of thoroughness) either very well, well or satisfactorily;
  • 68% of people thought that time taken by the PCC to deal with their complaint was about right;
  • 65% of people rated information on the PCC website 4 or 5 out of 5 for helpfulness.

For the full results, please click here.

ENDS

Notes to editors

1. The PCC has surveyed those who use its services since 2002. The publication of these results is a performance objective of the PCC to which it has publicly committed.

2. For more information, please contact Jonathan Collett on 020 7438 1246 or 07740 896805.

07/01/2013



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