• PCC's year at a glance
• PCC staff
• Report of the Charter Commissioner 2010
• The Commission
• Financial report

PCC staff

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The Commission has a permanent staff of 16 people, plus the Chairman

Based in Holborn, the secretariat deals with thousands of written complaints and telephone enquiries each year. Our staff train journalists and engage with complainant groups; they work to protect the vulnerable and are on call 24 hours a day. These are the people at the heart of the PCC.

Complaints department

The Complaints department comprises seven staff, each of whom manages a caseload of between 40 and 50 complaints. In addition to dealing with formal complaints, Complaints Officers also give advice to both editors and members of the public who have a query related to the Editors' Code of Practice.

Administration

The Administration department works with the Complaints department to ensure that all correspondence connected to a case is processed efficiently. It also offers general advice to members of the public and looks after the day-to-day running of the PCC

Communications and Public Affairs department

The Communications and Public Affairs department is responsible for the PCC's public relations work. It also runs the organisation's outreach work, training seminars and the PCC events programme, as well as managing the PCC website.