• Introduction
• Chairman's perspective
• Public representatives
• Complainants
• Clare Balding - TV Presenter
• Key success stories
• Professional representatives
• Newspapers and magazines
• The Press Complaints Commission
• Constructive critics
• International perspective
• Historical perspective
• Putting it into perspective

Complainants

As we hope this document will help to illustrate, people who complain to the PCC do so about many different sorts of problems. 94% of all our complainants lay no claim to celebrity, and come to us often to protect their privacy. That is why this section - alongside the comments of Clare Balding, who had a well-reported complaint upheld by the PCC - primarily contains the remarks of anonymised individuals from all walks of life. The quotes published in this section have all been provided by people who have used our services in the past year or so, either by making complaints or coming to us for help with harassment. They have been included here to give a sense of the reality - and importance - of our day-to-day work.