• Statistics 2010
  • Introduction
  • The key numbers
  • What do people complain about?
  • Complaints with merit
  • Complaints without merit
  • Speed of service
  • Prominence
  • Desist requests and
    pre-publication advice
  • Complainant feedback and public opinion research
• Key rulings 2010

Statistics 2010

Key numbers

7,000

The PCC received well over 7,000 complaints in writing last year, although this figure includes multiple complaints (where more than one person complained about the same article), as well as those that did not fall within the Commission's remit or were not pursued after an initial contact

1,687

The PCC made rulings, or brokered amicable resolutions, in respect of nearly 1,700 cases

750

This was the number of complaints which the PCC judged to have merit under the terms of the Editors' Code of Practice. This means that they raised a likely breach of the Code

557

The PCC successfully mediated or ruled on 557 cases that related to privacy in 2010

544

Resolving complaints to the satisfaction of complainants is a key priority for the PCC. Last year, 544 complaints were amicably settled through the Commission's mediation service

188

There were 188 complaints in respect of which newspapers offered remedial action that the Commission considered to be sufficient, even though an amicable settlement was not reached

c100

The PCC acted to prevent media harassment on just over 100 occasions, by passing on private advisory notices and desist requests to the industry

18

In 18 cases where a suitable remedy had not been offered or was not appropriate, the PCC formally ruled in favour of complainants