• Statistics 2010
  • Introduction
  • The key numbers
  • What do people complain about?
  • Complaints with merit
  • Complaints without merit
  • Speed of service
  • Prominence
  • Desist requests and
    pre-publication advice
  • Complainant feedback and public opinion research
• Key rulings 2010

Statistics 2010

Speed of service

The PCC sets out to be 'fast, free and fair'. The speed with which complaints are dealt with is, therefore, crucial.

In 2010, the average time between a complaint being lodged and it being concluded was - in respect of investigated complaints (that is, those where we wrote to the relevant editor for a response to the case) - 32.8 working days. This was a slight improvement on the previous year. Looking only at complaints that were judged to have merit, the average time was 30.5 working days, also an improvement on 2009.

These results fulfi l our aim of dealing with complaints, on average, within 35 working days.